ek688 Privacy Policy
This policy provides a full description of how your personal information is collected, used, and protected on the ek688 platform.
Introduction and Scope
ek688 ("we", "our", "platform") operates a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") informs you how we collect your personal information, the purposes for which we use it, how long we retain it, and how we keep it secure.
By accessing the ek688 website or creating an account, you acknowledge that you have read, understood, and agreed to this Privacy Policy. This Policy applies together with ek688's Terms and Conditions.
This Policy applies only to services operated through the ek688 platform. It does not apply to third-party websites or services.
What Information We Collect
Registration and Identity Information
When creating an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — the user must be 21 years of age or older)
- Mobile number
- Email address
- Preferred username
Financial and Payment Information
For deposits and withdrawals, we retain the following information:
- Mobile banking number (bKash, Nagad, Rocket)
- Transaction amount and time
- Transaction ID and reference number
- Deposit and withdrawal history
Card numbers, PINs, or bank passwords are not stored.
Technical and Device Information
Information collected automatically when you access the site:
- IP address
- Browser type and version
- Operating system
- Pages visited and session duration
- Cookies and session tokens
- Referral URL
Gaming Activity Information
To improve service quality and ensure responsible gaming, we retain:
- Betting history and amounts
- Win and loss records
- Preferred game categories
- Login times and session length
Purpose of Data Use
ek688 uses your information only for legitimate and clearly defined purposes. Each purpose is described in detail below:
Account Management
Your information is used to create, verify, securely maintain, and troubleshoot your account. This includes age verification and identity confirmation.
Payment Processing
Your information is used to complete deposits and withdrawals via bKash, Nagad, and Rocket, and to ensure the security of transactions.
Customer Support
Your information is used to resolve your issues quickly through 24/7 live chat and to improve service quality.
Responsible Gaming
Your information is used to detect unusual gaming behaviour and to provide necessary support in line with the responsible gaming policy.
Security and Fraud Prevention
Technical data is analysed to detect and prevent unauthorised access, account hacking, and financial fraud.
Service Improvement
Your information is used in statistical analysis to further improve the overall user experience, gaming categories, and payment processes.
Data Sharing and Disclosure
ek688 does not sell or improperly disclose your personal information. However, information may be shared with third parties in the following limited circumstances:
Payment Processors
Only the information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket. These organisations are governed by their own privacy policies.
Technology Service Providers
Limited information may be shared with trusted technology partners for the technical operation of the site. They operate under strict confidentiality agreements and may not use the information independently.
Legal Obligations
We may be legally required to disclose information to comply with a court order, a lawful request from an investigating authority, or applicable law. In such cases, only the specific information requested will be provided.
Business Restructuring
In the event of a merger, acquisition, or division of ek688's business, user information may be transferred to the new entity. Users will be notified in advance, and the protections of this Privacy Policy will continue to apply.
Data Security Measures
ek688 adopts industry-standard technical and administrative measures to protect your information. Our key security steps are described below:
SSL Encryption
All data exchanged between the website and the user's browser is secured through SSL/TLS encryption. This ensures that no third party can read your data.
Password Hashing
Your password is not stored directly — it is kept in encrypted form using an industry-standard one-way hashing algorithm.
Access Controls
Your personal information can only be accessed by authorised staff on a need-to-know basis. All internal access is logged.
Firewall and Monitoring
Advanced firewalls are active at the server and network level, and suspicious activity is monitored around the clock.
Regular Security Assessments
Platform security is regularly assessed and tested by a specialist team. Identified vulnerabilities are resolved promptly.
Data Backup
Secure backups of your data are stored on a regular basis. This ensures rapid recovery in the event of accidental loss or a system failure.
However, no measure on the internet is completely impenetrable. We make every effort to ensure the highest level of protection, but a complete guarantee of security cannot be given. Keeping your password confidential and reporting suspicious activity to us is your responsibility.
Cookies and Tracking Technologies
Use of Cookies
The ek688 website uses cookies. Cookies are small text files stored in your browser. We use the following types of cookies:
- Essential cookies: Essential for maintaining login sessions and for security.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Help monitor site usage to improve the service.
Cookies can be controlled or deleted from your browser settings. However, disabling cookies may affect some functionality of the site.
Your Rights and Data Retention
User Rights
As a user of ek688, you have the following rights:
- Right of access: You have the right to know what information we hold about you.
- Right to rectification: You may request the correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances, you may request that your information be deleted.
- Right to restrict processing: You may request that processing of your information be limited for specific reasons.
- Right to object: You may object to the use of your information for specific purposes.
To exercise these rights, contact us at [email protected].
Data Retention Period
We retain information in accordance with the following policy:
- Information for active accounts is retained for as long as the account remains open.
- Even after an account is closed, certain information may be retained for as long as necessary to meet legal obligations and resolve disputes.
- Financial transaction records may be retained for an extended period in accordance with regulatory requirements.
- Once the need has passed, information is securely deleted or anonymised.
Minor Protection and Policy Changes
Protection of Minors
ek688 strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of registration. If we become aware that a minor has created an account, the account will be closed immediately and the associated information will be deleted. Parents and guardians are invited to monitor their children's online activity.
Policy Change Process
ek688 may update this Privacy Policy from time to time. For any significant changes:
- The "Last Updated" date at the top of the policy will be changed.
- Users will be notified of significant changes by email or through the platform.
- Continued use of the platform after the policy is published will be taken as acceptance of the new policy.
You can stay up to date with the latest policy by visiting this page regularly.
Relationship Between Policies
This Privacy Policy is part of ek688's overall legal framework. You are advised to read the following policies together:
- Terms and Conditions — General rules governing the service
- Responsible Gaming — Guidelines for safe gaming
Contact Us
For any questions, requests, or complaints regarding privacy, please contact us:
Email: [email protected]
Live Chat: 24/7 support available in Bengali
After receiving your request, we will make every effort to respond within a reasonable time. Additional information may be required to verify your identity.